Frequently Asked Questions (FAQ)

Welcome to the Day of Great Offers FAQ. Here you'll find answers to some of the most common questions about shopping with us, including orders, payments, shipping, tracking, returns, refunds, and customer support.

ORDERS

How do I place an order?

Shopping at Day of Great Offers is easy. Simply select the product you would like to purchase, choose the available options, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your purchase.

How do I know if my order was successfully placed?

Once your order is successfully placed, you will receive an order confirmation at the email address provided during checkout. Please make sure your email address is entered correctly.

Can I change or cancel my order after placing it?

You may request to cancel your order within two hours of purchase by contacting our customer service team.

Because we work to process orders as quickly as possible, we cannot guarantee that changes or cancellations can be made once processing has begun.

If your order has already been shipped, please follow our Return Policy.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at msdmgeneralservices@gmail.com.

If your order has not yet been processed or shipped, we will do our best to assist you. Once an order has been shipped, we may not be able to change the delivery address.

PAYMENTS

What payment methods do you accept?

Available payment methods will be displayed at checkout. Payment options may vary depending on your location and the payment methods currently available through our store.

Is it safe to shop on Day of Great Offers?

We take the security and privacy of our customers seriously. Payments are processed through secure payment providers, and we do not directly store your complete payment card information.

SHIPPING & DELIVERY

Where do you ship?

Available shipping destinations will be displayed during checkout. If your address is eligible for delivery, the available shipping options will appear before you complete your purchase.

How long does shipping take?

Our estimated delivery time is 7–15 business days.

Delivery times may vary depending on the destination, shipping carrier, product availability, and other factors beyond our control.

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

You can use your tracking number to follow the progress of your delivery.

If you have any questions about your order or delivery, please contact us at msdmgeneralservices@gmail.com.

How much does shipping cost?

Shipping costs, when applicable, are calculated and displayed during checkout before you complete your purchase.

Will I receive a tracking number?

When tracking is available, you will receive tracking information after your order has been shipped. Please allow some time for the shipping carrier to update the tracking information after the label is created.

Why isn't my tracking information updating?

Tracking information may take some time to update after your package has been shipped. In some cases, carriers may experience delays in scanning or updating packages.

If your tracking information has not updated for an extended period, please contact us for assistance.

My package says delivered, but I haven't received it. What should I do?

First, check around your delivery location and confirm that no household member, neighbor, front desk, or other authorized person received the package.

You should also verify the delivery information provided by the shipping carrier.

If you are still unable to locate your package, contact us at msdmgeneralservices@gmail.com so we can assist you with the next steps.

What happens if my package is lost?

If your package does not arrive within the estimated timeframe, please contact us. We will review the situation and, when appropriate, initiate an investigation with the shipping carrier.

PRODUCTS

Will the product look exactly like the pictures?

We make every effort to display our products as accurately as possible. However, colors and appearance may vary slightly depending on your screen settings, lighting, manufacturing variations, or other factors.

Please review the product description, available options, measurements, and other information before placing your order.

How do I choose the correct size?

For products with different sizes, please review the size information provided on the product page before ordering.

Sizing may vary between products, so we recommend checking the specific measurements or size guide whenever available.

What if an item is out of stock?

Product availability can change. If an item or option is unavailable, it may be marked as sold out or unavailable on the product page.

RETURNS & REFUNDS

What is your return policy?

Eligible items may be returned within 60 days of delivery, subject to the conditions outlined in our Return and Refund Policy.

Items must be in their original, unused condition with all tags attached and in the original packaging.

Please review our Return and Refund Policy for complete details and exceptions.

How do I start a return?

To request a return, email msdmgeneralservices@gmail.com with your order number, reason for the return, and supporting photos when applicable.

Our customer service team will review your request and provide return instructions if your return is approved.

Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer unless the product received is defective or incorrect.

Please review our Return and Refund Policy for complete details.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you regarding the approval status.

Approved refunds will be processed to the original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund to your account.

Can I exchange an item?

We offer exchanges for eligible incorrect or defective items.

If you ordered an incorrect size, please follow our return process and place a new order for the correct size.

DAMAGED OR INCORRECT ITEMS

What should I do if my item arrives damaged or defective?

Please contact us within 48 hours of delivery at msdmgeneralservices@gmail.com.

Include your order number, a description of the issue, and clear photos showing the damaged or defective item.

Eligible damaged or defective items may qualify for a replacement or full refund according to our Return and Refund Policy.

What should I do if I received the wrong product?

Please contact us at msdmgeneralservices@gmail.com with your order number and photos of the item received.

For eligible incorrect orders, we will provide instructions and cover the applicable return shipping costs.

CUSTOMER SUPPORT

How can I contact Day of Great Offers?

If you have questions about your order, shipping, returns, refunds, or any of our products, please contact us:

Day of Great Offers
Email: msdmgeneralservices@gmail.com
Website: dayofgreatoffers.com
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET).

We are happy to assist you and make your shopping experience with Day of Great Offers as simple and convenient as possible.